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What You Say and How You Say It

Guest post by Adriana Diaz (opinions reflect that of the author)

It’s been a week, and I’m still riding high from the warm, fuzzy feelings I garnered from the love-fest we call the Studs Terkel Community Media Awards.

As a fairly new addition to the staff at Community Media Workshop, I was asked during a staff de-brief Tuesday,  to share my thoughts on last week’s ceremony.  I found myself choked up as I tried to report back what I felt after attending my very first Terkel event.

It had been such a great party, the culmination of our staff’s months-work of planning and prepping. Mostly though, the remnants from the presenters’ and winners’ speeches still resonated with me; a sure sign of  powerfully good messages. It’s like Maya Angelou once said, “At the end of the day people won’t remember what you said or did, they will remember how you made them feel.”

Hoy Chicago managing editor Fernando Diaz speaks after accepting his Terkel award. photo by Olga Lopez

These moving speeches, also made me reflect about some of the lessons we teach at the Workshop. When we coach others in their nonprofit communications; or provide custom spokesperson training, the Workshop promotes methods found in good storytelling: like use examples to help get a more general point across; use colorful words and contemporary references; create relationships.

It struck me that the messages that were delivered on Terkel night reverberated within me, not only because they contained the elements of a good speech (i.e. catchy intro; informing; inspiring), but because the speakers used stories, and found ways to engage the audience. Each of the speakers spoke with poise, deep humility, and warmth.

Megan, Fernando, and Dave are wonderful writers and engaging storytellers, but ultimately they’re connectors. They listen. They build relationships.

It’s like 2006 Terkel winner Mark Brown related in his introductory speech for Dave Hoekstra the night of March 14. Mark chuckled about the envy he often feels when he reads Dave’s work, wishing the subject had told him the story, “But they didn’t tell me. They told Dave.”

Please read excerpts from some of the night’s speeches and let us know how this text speaks to you. If you were present for the speeches, how did they make you feel?

Alden Loury, Better Government Association. photo by Olga Lopez

2009 Terkel winner Alden Loury, introducing Megan Cottrell:

As many of you are aware, as a nation, we’ve grown from a time when we wore our racism on our sleeves to a time when we hide and protect those feelings like our life’s savings–with the exception of the time when we log on and make anonymous comments on blogs spewing the n-word, racial epithets and other divisive language. Just about any news story with a hint of a racial undertone usually descends into a litany of comments that make you question just how far we’ve progressed.

We think about race, poverty, inequality and privilege all the time–all day, everyday. We just don’t talk about it. We don’t openly share those feelings. We’re too scared or too ashamed. But we still have those feelings.

But Megan Cottrell has helped bring down that wall, not all the way but enough for people to dialogue about our differences and gain some level of understanding about people of other racial or ethnic groups. As I was recently telling a colleague, in her blogging and reporting particularly about public housing, Megan has done well in reaching folks who are typically invisible and weaving her own perspective and experiences with those of her sources to pose compelling and sometimes uncomfortable questions about race and class.

She ran a successful blog of her own for awhile before joining The Chicago Reporter where I worked at the time. I was truly excited about her coming on board having followed her work. I thought she’d do wonders for our blogging and her impact was clearly apparent in her first six months. She has shown herself to be a 21st Century Terkelian journalist by telling stories and engaging readers online.

Please join me in congratulating the compassionate and courageous Megan Cottrell.

 

Megan Cottrell, reporter and blogger for the Chicago Reporter receives a 2013 Terkel Community Media Award. photo by Olga Lopez

Excerpt from Megan Cottrell’s acceptance speech:

A couple of months ago, I was asked by a nonprofit in Chicago to give a lecture to a group of people who would be tutoring kids in Cabrini Green. They told me I had about 45 minutes to give the new tutors a complete overview of public housing. There was obviously a lot of history and detail I could have gone into, but I tried to focus on telling the stories that had been told to me.

I talked about Audrey Johnson, the resident of Ickes Homes, who remembered the wholesome after school classes she took – sewing, folk dancing, cooking. It cost her family a dollar for her to go every day after school for the entire school year. She talked about her step dad dressing up as Santa Claus for the building Christmas party. I looked at a building and saw a place I wasn’t sure I was welcome or safe. She saw her history, her family, her entire life.

I told these new tutors about Doreen Ambrose, who had grown up in Cabrini Green. She remembered her third grade teacher reading her Langston Hughes, which inspired her to become a poet. She remembered living on the third floor of 325 W. Oak Street, the smell of her mother’s cooking wafting through the apartment while her dad watched TV after work and she scribbled poems in her notebook.

These women had sad stories too. Audrey’s stepfather was murdered when she was a young teenager just a few floors up from their apartment. Doreen remembered when the stable families started moving out and more and more troubled families started moving in. She could distinctly recall a young man, a classmate of hers, being murdered blocks away and the terror that she felt when it happened.

After I spoke about this for awhile and played clips of these women telling their stories, a young woman raised her hand at the back of the class. She said, “I think I get it now. I always looked at those buildings and thought, ‘Why would anyone want to live there? And why would anyone be sad if they tore that place down?’ but now I see – these were people’s homes.”

That moment was a little victory for me. That’s all I really want out of my career. I hope that something I write helps bring people’s experiences to life in a way that makes them real to my readers, real enough to understand their point of view.

In short, I want to create empathy in the world. That’s a word that makes most journalists nervous, because it borders on advocacy or editorializing. But in my view, empathy is what creates change — change for the better. We cannot take care of our neighbors until we understand them, and a well-told story can help us understand them in ways that lists of statistics or news briefs will never do.  We don’t have to agree with someone or say that they’re right, but we can listen to them and understand where they’re coming from.

We live in a world where empathy is not widely regarded. Studs talked about how we have national amnesia. I think we also have a national empathy deficit. Our news, our politics, our discourse is so polarized that we are quick to talk about “those people” and how we could never understand them or be like them. In a world of sound bites and constantly scrolling headlines, we have no room and no time for empathy.

But we desperately need it. I stand in a room full of people, who despite claiming to be unbiased and objective, all deeply care about their city. That’s why we do what we do.

Studs Terkel once said “I want people to talk to one another no matter what their difference of opinion might be.”

These days, people don’t talk to each other. They don’t want to. Maybe they’ve forgotten how. But we can tell their stories. We can bring people together, even when they don’t think they want to be brought together. That’s our job. That’s our legacy. That’s our gift.

“Red socks. Studs Terkel wore red socks,” 2013 Terkel Award winner Dave Hoekstra, begins his acceptance speech. photo by Olga Lopez

 

Read Dave Hoekstra’s full acceptance speech, reprinted here.

 

As media evolves, so does Chicago Sun-Times

The Chicago Sun-Times will be releasing a new mobile app in the next month, according to Editor-in-Chief Jim Kirk. In an interview at the Publicity Club of Chicago’s monthly luncheon at Maggiano’s Restaurant, moderated by Thom Clark of the Community Media Workshop, Kirk noted the future of news delivery will be on mobile phone and pad platforms “because they’re personal.”

He discussed a wide range of topics on the present and future of the Sun-Times: the integration of The Reader’s art and culture content, new Sunday magazine sections, new reporters on the education beat, and expanded business and sports coverage. Hyperlocal news will continue to grow in importance and he believes the Sun-Times suburban titles will help grow local readers.

Kirk would like to see the return of political endorsements (but isn’t sure the new owners are there yet). He offered pithy comments on the mayor, the governor and legislative leaders and suggested bluntly that local media did miss parts of the NATO Summit story by concentrating on protestors over diplomats.

Listen to the entire interview below:

Communiqué from Morocco

For a long time I’ve believed that the Community Media Workshop is a unique institution–offering resources and sharing knowledge that strengthen civic institutions’ ability to transform communities in Chicago and beyond. Our unique mission has now been presented the opportunity to expand its reach–Morocco! Read the rest of this entry »

Help us consider an important question: What is good online news?

The NEW News studies give us an opportunity to consider the ingredients that make up the news we want and need. What news, information and journalism helps people better participate in civic discourse and become better citizens and decision-makers? And how do the tools of the Web serve to change the way news is researched, reported and shared?

This is one of the key conversations we’ll have with our advisory board, but we wanted to start out with a series of questions.

How much news does a site need to provide to serve as a news source? In this area, we are indebted to Michele McLellan’s research. Her team determined a minimum amount of news content to be considered as part of her group of hyperlocal news sites. For her project, the site had to publish a minimum number of times (3) a week. We will want to consider if we want to follow the same standard, set a higher bar, or perhaps a lower one.

What is the news we need? In the 2009 report, we analyzed areas of pressing civic concern, such as housing and corruption, to see how coverage fared in the face of disruption in the local news ecosystem. Since 2009, the local news ecosystem just keeps evolving, and while we will not examine the volume of coverage of specific issues this time around, our sense is that there always can be more journalism that holds people in power accountable for their actions and tells the stories, positive and negative, about diverse communities in the City of Chicago. (We are pleased that the Local Reporting Initiative has helped more than 30 journalists tell stories that we’re certain might not otherwise have been told.) So, in looking at the quality of journalism we see on sites, we likely will favor sites that focus on pressing neighborhood and social issues in a balanced, rather than sensational, way. What are your thoughts on the news we need?

What qualifies as news, and is it different from journalism? Websites that post the police blotter, upcoming announcements of civic meetings and the like are sharing information, we believe. Some would consider such information as news. But is it journalism without the context or analysis that helps us understand key questions: is crime rising or falling? Is this flooding problem an annual occurrence or something exacerbated by recent weather and climate conditions? What makes this upcoming block party special?

What makes good reporting? A J-Lab study of Philadelphia sites coined a term we like tremendously. In looking at sites, the J-Lab team determined that some had “journalistic DNA in that they report news, not just comment on it.” We like this phrase, and we plan to expand on it. Community Media Workshop has a storied history of helping journalists and local organizations connect with a goal of fair and balanced reporting: reporting that represents not just two sides but all sides of an issue. At the same time, sometimes good reporting means not just talking to disparate voices but digging into the data in a way no one else has before. How will we represent good data-based reporting?

What makes an aggregator of news a good one? Increasingly, website users value sites that curate available information into a meaningful experience. Whether it’s a consistent editorial eye (such as The Daily Beast) or the wisdom of crowds (such as Reddit), we value a go-to starting point. Aggregation is alive and well in Chicago. What are the signs that it is effective, or that it isn’t?

What is the role of opinion in an online news ecosystem? We plan to start with the premise that we are evaluating sites that publish some minimum amount of news pertaining to the City of Chicago. Where does aggregating the news stop and providing some type of opinion on the news begin?

How are online news sites taking advantage of the online medium to better report the news? The online medium ensures that stories can be endlessly updated, that visitors and readers can contribute their observations, and that people can work together to sort through information. What are the practices that allow transparent and effective reader participation in newsgathering?

In a related question, what is the role of the reader/website user in the news ecosystem? We will probably come back to this notion in a blog post later on, but technology gives online news sites something richer and more vibrant (but possibly noxious) in the way of community engagement.

What makes up good online news is a huge question. We may not be able to answer it in a blog post, or even in a report. But we hope to spark a good discussion, as well as give some transparency around the values we’ll rank highly when we look at Chicago local news sites.

What are the elements of online journalism we need as citizens? If you have thoughts on these or other questions, please post to the comments.

Be considered for NEW News 2012

Want to be included in NEW News, or want a news site within the City of Chicago to be considered? Then please add your site’s URL to the comments. And please: tell your friends and colleagues. While we’ll have criteria for our reviews, we want to start with as wide a net as possible. We’d love your help!

Read more about the project here.

Coming soon: NEW News 2012

Here at the Workshop we’re anticipating a busy but incredibly educational summer: we are starting work on NEW News 2012, thanks to the funding of The Chicago Community Trust. As you may recall, we published rankings of online news sites in 2009 and then a list of online news outlets in 2010. We intend to return to rankings in 2012, learning from our original criteria, the changes in the field, and from an advisory board we are assembling to help guide us as we think through our work.

Over the next few days, we will be sharing with you some of the key issues we’re wrestling with as we start this project. We will likely return with a follow-up blog post or two in June or July. Our hope is that you, our readers, will share any concerns or questions you have, and suggestions for how we might do this better.

Some key changes we’re already envisioning for 2012’s NEW News:

  • We’ll rank entire publications or news organizations, not breaking out the individual reporters or bloggers that are part of those organizations separately. In prior years, we’d list or rank several bloggers from a single organization (think Lynn Sweet or Roger Ebert of the Sun-Times). This year, we are switching our focus to organizations. We anticipate this may raise some additional challenges. If you are a small news startup or solo news blogger, this shouldn’t affect you too much.
  • We will not use self-reported data to measure site traffic. Truth is, getting accurate traffic numbers from external sources is challenging, but relying upon data we didn’t collect is even more problematic. In a future post, we’ll talk about our alternatives and get your input on how we measure traffic and how much importance we should place on it.
  • We will not rank sites or publishers whose audiences are primarily based outside of the City of Chicago. This reflects a time and resource issue on our part. While the Internet may be worldwide, most readers’ news interests are very local. The reduction of beat reporters and newspaper coverage of local issues was a primary motivation for The NEW News research. Seismic shifts are going on in online news in Chicago’s suburbs, and we hope to touch on those shifts in a sidebar to the main report.
  • Along with rating the quantity and quality of a site’s news production, we will assess the ways in which the site creates community that advances a better-informed and more engaged citizenry. Look for our ideas—and our eagerness to hear your thoughts on this front—in a blog post later this summer.

We anticipate releasing our research at the Block by Block Conference, taking place in September at Loyola University.

What are your thoughts and suggestions as we begin this project? Please comment below.

Know a site we should consider? Comment here.

Have thoughts about how we’ll measure online reach? Comment here.

 

Can you reach millions with metro news?

With the rise of online news, traditional news has taken a huge hit in audience and circulation numbers in recent years, but in a major media market like Chicago, it is still the place where, yes, millions of people go for information. Just take a look at these numbers:

Chicago Tribune - 414,590 average daily circulation (includes print and digital)

Chicago Sun-Times – 269,489 average daily circulation (print and digital)

Daily Herald – 99,670 average daily circulation (print and digital)

WBEZ radio – and average of 118,000 listeners per day

There are nearly 3.5 million Chicago households watching television, according to nielsen. (If someone can find me breakdowns for local TV news audiences, please, send those numbers my way!)

And the Workshop’s NEW News 2010 report found that millions of people visit the Chicago Tribune and Sun-Times websites each month.

These are still BIG numbers. These numbers are why so many organizations still desperately want that Tribune story or Channel 2 feature. The Workshop knows that while telling our own stories online is vital to the success of our organizations, continuing to mine opportunities to tell a newsworthy story to a larger audience via traditional media is also important. Make your journey through traditional media easier by meeting some of the reporters and producers who can help you place your stories. One of our most popular and well-attended panels each year at the nonprofit communications conference Making Media Connections is the Metro News panel. Join us this year to hear from Cate Cahan, WBEZ; Madeleine Doubek, Daily Herald; David Schalliol, Gapers Block; and Deidra White, CBS-2.

Hear from the reporters and editors themselves about the types of stories they’re looking for, when to pitch them, and how they prefer to be contacted. Chicago is a big media market, and pitching traditional media can be tricky. This panel will give you useful tips that might make the difference between a successful pitch and one that flops. We hope to see you at Making Media Connections 2012!

Prostitution, undocumented youth, living with a disability: Reporting the issues that matter

The Local Reporting Initiative was launched in the Spring of 2011 to report stories about Chicago’s South and West Sides that aren’t often told. With support from The Chicago Community Trust, the Community Media Workshop has been overseeing the project, and we’ve been blown away by some of the stories produced under the Initiative. These are stories about real people, stories that deserve to be heard.

Take Nina, the first woman to go through a new program to help women facing prostitution charges in Cook County.

Or Aurora, an undocumented youth who works two jobs and desperately wants to go back to school.

There’s Justin, the teenage kid of a hardworking single mom who tries to find his way in Auburn Gresham.

And Linda, a woman with polio who is a Domestic Violence Coordinator and was once a victim of domestic violence herself.

These are real people living in our city, and these are just a few of the amazing stories told through the Local Reporting Initiative.

Why aren’t their stories told more often? Why don’t we see these issues covered on TV or in the daily newspapers? Tell us what you think.

If you’d like to read more, check out the Local Reporting blog.

Workshop helps employment center step up work with local media

A 2011 story by Barrington Patch about CareerPlace

At a time of record unemployment in Illinois and the country, organizations that can help people find employment and build their skills are more important then ever. Yet, CareerPlace, located in Barrington, found that more than 40% of people in their area didn’t know about their services and classes for unemployed individuals.

“We struggled with finding the time to reach out to the local media,” said Monica Keane, executive director of CareerPlace. “I thought Professional Media Relations would be a good way to learn how to get information to the public.”

After attending the Community Media Workshop’s Professional Media Relations course in early 2011, Keane said she realized that when working with the media, everything is about a story.

“I learned to stop telling the business of the agency and to tell the story of the people who are touched by what we do,” said Keane.

Since the Workshop course, CareerPlace has received more media coverage in community press (check out the Patch story here) and started developing relationships with local reporters. Keane says she can now pick up the phone and call certain reporters with possible story ideas. She’s also used the Workshop’s online press release generator and Chicago area media guide to aid in her media outreach work.

“I’m just really impressed with the Workshop,” said Keane. “The willingness of staff to roll up their sleeves and get involved with the nonprofits they serve is so important.”

Keane enjoyed her time at the Workshop so much that she decided to hire Workshop staff for a custom consulting project—development of a train-the-trainer curriculum “Using Social Media to Search, Network and Find Your Next Job” to give CareerPlace trainers tools to help job seekers use social media in their employment searches. The project was supported with a grant from the Barrington Area Community Foundation.

The Workshop team continues to work with CareerPlace to ensure successful social media trainings for its participants in the coming year.

The Workshop’s 2012 Professional Media Relations course starts Jan. 20. There are still spots available. Register today and start making your own local media connections!

 

 

Develop a media story for your organization and pitch reporters, face-to-face

RoiAnn Phillips of HealthConnect One

RoiAnn Phillips decided to attend Professional Media Relations because she wanted a better grasp of media strategy and outreach as she took on more communications work at HealthConnect One.

Her “ah-ha moment” came when instructors told the class how to tailor a pitch to pique reporters’ interest, but her big breakthrough came a couple of weeks later. During the five-part workshop, she was able to pitch her organization’s upcoming report analyzing breastfeeding rates in Illinois to WBEZ Reporter Chip Mitchell. That opportunity resulted in three stories (below) in the coming months about the report and HealthConnect One. One hospital even decided to step up its breastfeeding efforts after hearing one of Mitchell’s stories on WBEZ.

“The WBEZ stories wouldn’t have happened if I hadn’t taken Professional Media Relations,” said Phillips. “Without the class, I wouldn’t have understood how to frame a pitch and I wouldn’t have had the opportunity to be in the room with reporters.”

REGISTER FOR PROFESSIONAL MEDIA RELATIONS TODAY.

Check out the WBEZ stories that resulted from RoiAnn’s time at Professional Media Relations and follow-up work with reporter Chip Mitchell.

Report: Breastfeeding in Illinois hinges partly on race, income – April 26, 2011

Hospital regulators let formula vie with breast milk – May 5, 2011

After WBEZ report, hospital steps up breastfeeding efforts – August 2, 2011

Professional Media Relations
$395 for the five-part media workshop
Starts Jan. 20, 2012
Includes numerous handouts, worksheets & a copy of the 2012 Getting On Air, Online & Into Print media guide ($125 annual subscription value).
Reserve your spot today.

Visit our website or call 312-369-6400.

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